Craig’s Coastal Landscaping Services Pty Ltd

Effective Date: 15 June 2026

1. Introduction

Craig’s Coastal Landscaping Services Pty Ltd (“Craig’s Coastal”, “we”, “our” or “us”) is committed to protecting the privacy of our clients, employees, subcontractors, suppliers and website users.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with applicable Australian privacy laws.

2. Information We Collect

We may collect personal information including:

·         Name

·         Residential or business address

·         Postal address

·         Telephone and mobile numbers

·         Email addresses

·         Project site details

·         Photographs and images provided by clients or taken during projects

·         Information contained in enquiries, quotations, contracts and correspondence

·         Employee, subcontractor and supplier contact information

·         Payment and invoicing information required to administer accounts

We may also collect information through our website enquiry forms, email correspondence and project management systems.

3. Why We Collect Information

We collect personal information to:

·         Respond to enquiries and provide quotations

·         Enter into and administer contracts

·         Deliver landscaping, maintenance and construction services

·         Communicate with clients, suppliers and subcontractors

·         Manage projects and site access requirements

·         Process invoices and payments

·         Comply with legal, taxation, insurance and regulatory obligations

Improve our services and customer experience

4. Photographs and Project Information

As part of our services, we may receive or take photographs of properties, gardens, construction works and completed projects.

These photographs may be used for:

• Project documentation
• Progress reporting
• Defect management
• Maintenance records
• Warranty and compliance purposes

Where appropriate, we may seek permission before using project photographs for marketing, social media, website content or promotional materials.

5. Disclosure of Information

We may disclose personal information to:

·         Employees and authorised representatives of Craig’s Coastal

·         Subcontractors and consultants engaged on a project

·         Suppliers involved in delivering products or services

·         Professional advisers including accountants, auditors, insurers and legal advisers

·         Government authorities where required by law

·         Software and cloud service providers used to operate our business

We do not sell personal information to third parties.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using business systems including:

• Buildertrend
• Xero
• Microsoft Outlook and Microsoft 365
• Cloud storage and backup services
• Other project management and administration platforms used in the ordinary course of business

Access to personal information is restricted to authorised personnel who require access to perform their duties.

7. Access and Correction

Individuals may request access to personal information we hold about them and may request corrections if information is inaccurate, incomplete or out of date.

Requests should be made using the contact details provided below.

8. Website and Online Services

Our website may collect limited technical information such as browser type, IP address and website usage information through cookies or analytics services.

This information is used to improve website performance and user experience.

9. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, satisfy contractual obligations and comply with legal, taxation and record-keeping requirements.

10. Privacy Complaints

If you have concerns regarding the handling of your personal information, please contact us in writing.

We will investigate and respond to privacy complaints within a reasonable timeframe.

11. Contact Us

Craig’s Coastal Landscaping Services Pty Ltd

Email: [email protected]

Phone: (02) 4229 6501 

Address: North Wollongong, NSW, Australia

12. Changes to this Policy

We may update this Privacy Policy from time to time. The most current version will be available upon request and on our website.